MyWash Logistics & Engineering

Legal

Privacy Policy

This Privacy Policy explains how MyWash Logistics & Engineering (“MyWash”, “we”, “us”) collects, uses, and protects information when you use our website, customer portal, and My Wash mobile applications on Google Play and the App Store.

Effective date: 11 November 2026

1. Who this policy covers

This policy applies to:

  • Visitors to the MyWash public website
  • Customers who book laundry pickup and delivery through the website or My Wash apps
  • Guest checkout users who place a booking without creating an account
  • Signed-in customers who use wallet, loyalty, saved addresses, invoices, notifications, and account settings

Android package: com.spidsul.attawbahonlineradio
iOS bundle ID: com.app.mywash

2. Information we collect

Depending on how you use MyWash, we may collect:

  • Account details: name, phone number, email address, password (stored securely), and OTP verification codes
  • Booking details: selected services, quantities, special instructions, detergent preference, fabric sensitivity, pickup and delivery schedules, and optional photos of delicate items
  • Address and location data: saved addresses, landmarks, gate/access notes, call-before preferences, and map coordinates when you choose a location
  • Payment information: payment preference (pay now, pay on delivery, corporate), wallet activity, promo codes, invoices, receipts, and payment status. Live Mobile Money or card processing is handled by configured payment providers when enabled; we do not store full card numbers in the MyWash app
  • Order and fulfilment data: branch approval status, laundry progress, rider assignment details, and delivery confirmation
  • Device and notification data: device identifiers used for signed-in sessions, push notification tokens, and privacy preferences such as whether rider location may be shared with you
  • Support and enquiry messages: information you submit through contact, consultation, or support channels
  • Usage data: basic technical logs needed to operate, secure, and improve the service

Guest bookings collect only what is required to process the request (such as name, phone, address, and order details) and keep an access token on the device for tracking that booking.

3. How we use your information

  • Create and manage customer accounts
  • Receive, approve, price, and fulfil laundry bookings
  • Coordinate pickup and delivery with branches and riders
  • Show order tracking, invoices, receipts, and payment status
  • Operate wallet balances, promo credits, loyalty points, subscriptions, and referral rewards where enabled
  • Send service notifications (for example booking confirmation, rider updates, laundry readiness, delivery, and payment updates)
  • Provide customer support and respond to enquiries
  • Prevent fraud, abuse, and unauthorized access
  • Meet accounting, tax, and legal obligations
  • Improve service reliability and user experience

We do not sell your personal information.

4. Legal bases and consent

We process personal data to provide the laundry service you request, to perform our contract with you, to comply with legal duties, and where appropriate based on your consent (for example optional photos, push notifications, or location features).

You can change some privacy choices in the app, such as laundry reminders and whether rider location is shared during active trips.

5. Sharing of information

We may share information with:

  • Laundry branches and operators that fulfil your order
  • Riders / drivers assigned to pickup or delivery
  • Payment providers when live checkout is enabled
  • Infrastructure and messaging providers used to host the service, send OTPs, or deliver push notifications
  • Professional advisers or authorities when required by law or to protect rights and safety

Corporate bookings may be visible to the linked organisation account where that feature is used.

6. Location, maps, and tracking

If you use map-based address selection or allow location features, we process coordinates to set pickup/delivery addresses and, when available and permitted, to show rider location and estimated arrival during active jobs.

You can refuse device location permissions; you may still enter an address manually where the app allows it.

7. Photos and special care notes

If you upload photos of delicate items or add fabric/detergent notes, that content is used only to help the laundry branch handle your order correctly.

8. Retention

Account deletion is a request, not an immediate erase. Orders, payments, invoices, and audit history are retained for accounting and legal obligations. Marketing messages stop after the request. A reviewer disables sign-in after the retention window.

We keep booking, payment, invoice, and audit records for as long as needed for operations, accounting, dispute resolution, and legal compliance.

9. Security

  • Account authentication uses phone and password, with OTP verification for registration and sensitive account changes
  • Signed-in sessions use secure tokens; devices can be reviewed and revoked in account settings
  • Payments, when live, are processed through configured providers with encrypted transport
  • Access to operational systems is limited to authorised staff and partners who need it to fulfil orders

No method of transmission or storage is 100% secure. Please protect your phone and account credentials.

10. Children’s privacy

MyWash customer services are intended for adults arranging laundry for households or organisations. We do not knowingly create accounts for children. If you believe a child has provided personal data, contact us so we can review and remove it where appropriate.

11. Your choices and rights

Subject to applicable law, you may:

  • Access or update account profile details in the app
  • Manage saved addresses, devices, notification preferences, and privacy preferences
  • Request account deletion through the in-app deletion request flow
  • Ask about personal data we hold in connection with your bookings
  • Opt out of non-essential marketing messages where offered

Service messages related to active bookings may still be sent because they are needed to complete the order.

12. International processing

MyWash primarily serves customers in Ghana. Service providers that host or transmit data may process information in other countries. We take reasonable steps to protect personal data in line with this policy.

13. Changes to this policy

We may update this Privacy Policy from time to time. The effective date above will change when we publish an update. Continued use of the website or apps after an update means you accept the revised policy.